1. Introduction
Levels Studio Productions (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
We may collect the following information:
-Full name and contact details (email, phone number)
-Billing and payment details
-Project-related information (e.g. event details, creative briefs)
-Website usage data (cookies, analytics)
3. How We Use Your Information
Your information is used to:
-Provide and manage our services (videography, photography, production)
-Communicate regarding bookings and projects
-
Process payments and invoices
Improve our website and services
-
Send marketing communications (only if consent is given)
4. Sharing of Information
We do not sell your personal data. We may share information with:
-
Payment processors
-
Service providers (e.g. editors, contractors)
-
Legal authorities when required
5. Data Security
We implement reasonable technical and organisational measures to protect your data.
6. Your Rights
You have the right to:
-
Access your personal data
-
Request correction or deletion
-
Withdraw consent
To exercise your rights, contact us at:
📧 info@levelsstudioproductions.co.za
7. Cookies
Our website may use cookies to enhance user experience and track analytics.
8. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page.
1. Nature of Services
Levels Studio Productions provides creative services, including but not limited to:
-
Video production
-
Photography
-
Editing and post-production
2. Service Delivery Timeline
Delivery timelines depend on the project scope:
-
Photography: 3–10 business days
-
Video projects: 7–30 business days
-
Large productions: As per agreed contract
Timelines will always be confirmed before project commencement.
3. Delivery Method
Final content is delivered via:
-Secure download links
4. Revisions
-A limited number of revisions may be included in your package
-
Additional revisions may incur extra charges
5. Delays
We are not responsible for delays caused by:
-
Client late responses or approvals
-
Force majeure (weather, power outages, etc.)
-
Third-party service disruptions
1. Booking & Deposits
There is no deposit/booking fees. All payments are required on delivery of the final product.
Cancellations
24 hours before the shoot
3. Refunds
We do not offer any refunds. No matter the circumstances.